Terms & Conditions

Our Services

We provide professional care services including:

• Dry Cleaning
• Laundry & Wash & Fold
• Pressing & Steaming
• Bed & Bath Linen Care
• Shoe & Bag Care
• Pickup & Delivery

Pickup & Delivery

Customers are responsible for providing accurate pickup and delivery information. We aim to meet scheduled times, but delays may occur due to operational or external circumstances.

Turnaround Time

Estimated turnaround times may vary depending on the service, item type, treatment required, and operational requirements.

Garment Inspection

Items may be inspected before or during processing. We may identify existing stains, fabric damage, wear and tear, or other conditions.

Stain Removal

We use professional cleaning methods, but complete stain removal cannot always be guaranteed. Results depend on the stain, fabric, age, and condition of the item.

Care Instructions

Items are generally cleaned according to their care labels and professional assessment. Please inform us of any special instructions.

Delicate Items

Delicate, vintage, designer, silk, leather, suede, and embellished items may carry additional risks due to their material or condition.

Personal Belongings

Please check all pockets before handing over your items. We are not responsible for personal belongings left inside garments.

Shoe & Bag Care

Cleaning and restoration results may vary depending on material, age, condition, and existing damage. Original condition cannot always be guaranteed.

Pricing

Prices may vary depending on the item, material, condition, and treatment required. Final pricing may differ for special services.

Payment

Payment must be completed using the available payment methods. Completed items may be withheld until outstanding payments are settled.

Loss or Damage

We take reasonable care when handling your items. Any concerns regarding an order should be reported within a reasonable time after receiving your items.